Terms and Conditions

Conditions of Use for Couriers/Haulage/Owner Drivers using Fetch It Now.


1.1 In these conditions the following words have the following meanings unless the context requires otherwise;

"Agreement" means the agreement between "You" and "Us" incorporating these conditions for the provision of the service provided.

"Carrier" means "Couriers" registered under the agreement set out below.

"Conditions" means the conditions between which "You" conduct your service with Us, the Customer and the website. "Courier/Couriers" means a Courier or Courier service provider. Referred to as Carriers in the agreement below.

"Customer" means the person who contacts or applies for the services of a "Carrier" via this website.

"Dangerous Goods" means

(i) those items specified as dangerous or hazardous or prohibited or restricted on this website; and

(ii) those items defined as dangerous or hazardous by the regulatory bodies and by legislation regulations and guidelines governing transport by road, rail, sea or air.

"Services" means the service provided by www.fetchitnow.co.uk and subsequent users of the "Website".

"We/Us" means www.fetchitnow.co.uk and "Our" shall be interpreted accordingly.

"User Information" means the personal details, which may be provided by "You" to "Us" via the "Website".

"User/Users" means the users of the "Website" collectively and/or individually as the context admits.

"Website" means a site on the World Wide Web but also interpreted as www.fetchitnow.co.uk .

"You" means you; the "User" of www.fetchitnow.co.uk ; "Yourself" and "Your" shall be interpreted accordingly. This applies to individuals or companies using the Website for Courier Services.

2. General Agreement

2.1 The terms and conditions set out below form a legally binding agreement with you and us. By accepting the conditions you are entering into an agreement with us for the services that the website provides. You also agree to abide by the conditions set out below.

2.2 The agreement between you and us shall come into effect immediately after you have submitted your registration details.

2.2.1 Unless terminated by you or us this agreement and service shall continue for an indefinite period.

2.3 We reserve the right to terminate at any point in time your registration if we feel that you have breached our conditions set out below. If we do this you will be notified as set out in the Grievence procdure below.

2.4 We reserve the right to amend the terms and conditions at any time in accordance to UK law and the services we provide. We shall notify you by email and post notification via the website. If you do not agree to any revised conditions please refer to our Privacy Policy to remove your details from our site.

2.5 You ensure that the information you supply us is accurate, legal, decent, honest and truthful and complies with the conditions set out in this agreement.

2.6 You confirm that you have the necessary insurance policies in place to carry out your work. Fetch It Now does not accept responsibilty or liablity if you do not obtain the necessary insurance to work within the courier industry. Please refer to section 3.1.9 for further details.

3. Your agreement

3.1 You must:

3.1.1 Be courteous and professional to all customers

3.1.2 You have not been convicted of any offence relating to theft, deception, fraud, violence and/or any offence under the Protection from Harassment Act 1997 (or under any statutory enactment replacing and/or amending such Act); and/or

3.1.3 You have not been subject to any injunction or any order to pay damages under the Protection from Harassment Act 1997 (or under any statutory enactment replacing and/or amending such Act).

3.1.4 You have not been subject to any injunction or any order to pay damages under the Theft Act (or under any statutory enactment replacing and/or amending such Act).

3.1.5 You do not know of any reason why You should not participate in the courier-related activities associated with the Web Site.

3.1.6 Be able to respond to any sameday job that you're able to collect within a 45 minutes time slot unless it has been agreed to pick up at a different time

3.1.7 Give clear and concise pricing when discussing the booking with the customer and subcontractors.

3.1.8 If using a sub-contractor adhere to the sub-contracting guidelines below to ensure customer service is kept high and to eliminate any issues arising from delays or missing items.

3.1.9 Ensure that you have the relevant insurance in place to carry out the services of this website. This includes Goods in Transit, Public Liability and General Van Insurance. By accepting these terms you are declaring that you have made the necessary arrangements for these insurance policies to be in place. We will require proof of this for certain activities on the website. If you fail to provide proof we reserve the right to place notification on your advertisement via our website that you DO NOT have the relevant insurance in place.

3.2 You must not:

3.2 Contact the customer directly unless you can complete the job request that has been posted in the time slot allocated.

3.3 Keep for your use the details of customers we provide for you for the purpose of taking business away from us or your competitors.

3.4 Use the services provided by us to advertise or solicit business away from us.

3.5 Use the services provided by us to advise customers away from a competitor.

3.6 Post, submit, distribute on this site information that would breach Intellectual Property Rights. Unless the you have obtained consent prior to posting from the owner.

3.7 Transmit any information, including forum postings and emails to customers and/or other members, that is deemed, sexually explicit/suggestive, racist, abusive, threatening, libellous or obscene. Also included in this are extreme political views or religious beliefs.

3.8 For fraudulent purposes, or in connection with a criminal offence or other unlawful activity. To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety.

4. Subcontracting

4.1 If you undertake a job either via the retail job posting or the Fetch Exchange you are entitled to subcontract work out.

4.2 If you do subcontract work out you must obtain either verbal or written consent from the person booking the item that they agree to you doing this.

4.3 If you subcontract the work out you must take ownership of booking until the item is delivered.

4.4 If you have subcontracted you must only bill for the amount that you originally quoted the customer. Any additional costs must be covered by you. If your margin does not allow this do not take the booking or subcontract out for a lesser amount.

4.5 Whilst Fetch It Now makes attempts to make sure that every courier has the correct insurance policies in place by our Approved/Not Approved status settings it is ultimatley your decision to use a subcontractor and to verify their insurance details. Fetch It Now is not liable for any losses incured if you have not taken reasonable provisions to ascertain if the courier you are subcontracting to has the relevant insurance.

5. Grievance

5.1 If you have been notified that your conduct has breeched our terms and conditions you are able to appeal against the decision.

5.2 You must contact us within 7 working days from the notification of removal from our website if you wish to appeal. If you have not appealed in this time frame it will be deemed that you accept the removal and your details shall be removed and destroyed.

5.3 If you want to appeal we shall give you the oppurtunity to give evidence to counter our decision for removal.

5.4 We reserve the right after appeal to remove your details if you have not provided the necessary evidence to back up your claim agaist removal.

6. Payment terms and costs

6.1 Upon registration you will be taken to an online payment facility. If you do not have the facility to make the online payments we shall invoice you using the details you have provided.

6.2 Payment must be paid within 7 days if paying by invoice. All non paying accounts shall be removed after 30 days if no payment is received.

6.3 The Membership of this site is £60 per year. The membership allows full access to Fetch It Now and all the services it provides. All services that Fetch It Now provides shall always be listed upon the registration page. If any additional services added this shall be via the regular news letter.

6.4 SMS costs are NOT included in the package. Prices shall vary depending on the contract you are on. Each phone contract shall vary regarding the cost of messages. The cost of SMS messaging shall be available on request.

7. Refunds

7.1 A refund of subscription within the first 5 days following the activation of your membership is subject to the following conditions.

7.2 No refund shall be given after 5 days if you have selected the pay as you go facility.

7.3 Subscriptions that are paid in advance shall receive a full refund of all months minus the first months payment, unless refund is requested within the first 5 days as per the above condition in which a full refund is given.

7.4 Any subscription charge equivalent that has been provided by an advertiser or affiliate will not be refunded.

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